Website Privacy Statement
(Updated Nov. 25, 2022; reviewed Dec. 1, 2023)
Our Commitment to Privacy
Munson Healthcare is committed to respecting and protecting your privacy as a visitor to our website at munsonhealthcare.org. As a health care organization, we take the issue of privacy very seriously and value the trust you place in us each time you use our services and access this website. This Website Privacy Statement describes the practices and policies we have in place to safeguard your personal and health-related information that may be gathered and used as you visit our website.
If you have any questions about our privacy policies, we encourage you to contact us using any of the methods outlined at the end of our Website Privacy Statement.
Who is Collecting the Information?
Munson Healthcare is collecting information on this website as outlined in this Website Privacy Statement. We also use the assistance of third-party software, including AVID CMSTM, GoogleTM Analytics, SiteimproveTM , and HubSpot™, to help us collect various types of information.
What Information Do We Collect?
Automatic Collection of Information
If you do nothing during your visit but browse through the website or download information, our system will automatically gather and store certain information about your visit. This information does not identify you personally and is used in an aggregate way to help us improve our website and tell us the number of visitors to our site each day.
Our web server automatically collects and records the following information:
- Your IP address
- Aggregate information on what pages are accessed
- The name and release number of web browser software used
- The operating system used
- Date and time you access our site
- The address of the website that linked to us (referrer URL)
Permission-based Collection of Information
At different places on our site, depending upon the feature you use, you may be asked to volunteer personal and health-related information such as your name, email, mailing address, telephone number, and health history.
The following information is collected with your permission at this website:
- Personal information/identification information gathered through the process for registering for a class, event, or educational program
- Personal information/identification and financial information gathered through the process of paying a bill online
- Personal information/identification and health insurance information
- The names and email addresses of those who use a feedback form
- The email addresses of those who communicate with us via email
How Do We Use and Share Information We Collect?
The information we gather automatically and with your permission during your visit to our website is used in the following ways:
- Monitor, review, measure, and analyze website utilization
- Modify and enhance the website
- Improve the content and design of our website
- Respond to your requests
- Monitor and improve our customer service efforts
- Distribute news and other health information requested by web visitors
- Determine the effectiveness of health promotion and marketing programs
The personally identifiable information gathered during your visit to this website may be shared:
- With affiliated organizations.
- When we are legally compelled to do so.
Munson Healthcare does not rent, sell, or exchange personally identifiable information to any third-party organization.
Our Use of Cookies
Many websites use cookies to provide useful features to their visitors by providing customizable and personalized services. A cookie is a small amount of data that is sent to your browser from a web server and stored on your computer's hard drive. For example, a website may use cookies to store and sometimes track information about you, your preferences, or the pages you last visited.
- We do not use any cookies to store or collect information on our website.
Registration for Access
This site offers a specialized registration process for certain programs, events, and classes. A registration form might request your information such as name, telephone number, and email address.
Advertising Servers
Online advertising, such as banner ads, has become common place on many websites. Certain websites have developed relationships with third-party advertising servers to display these advertisements on their sites. By clicking on one of these banner ads, you will be taken to another site with different privacy policies. These third-party ad servers may also use cookies to collect non-personal information on your preferences and interests via the advertisement you decide to view.
At this time, we do not partner with or have special relationships with any advertising server companies.
Links to Other Sites
This site may include links to non-affiliated external websites. Inclusion of links to other sites does not imply any endorsement of the material or information on the other sites or its privacy practices. The information practices of those third-party websites are not covered by this Website Privacy Statement. We encourage users to review the privacy policy of each linked site.
Interactive Services and Tools
Interactive services and tools such as health risk assessments, health-related calculators, and other technology-based features provide website users with a richer and more valuable experience. The tools can provide you with information that is customized according to your personal health background and needs.
This site does not use interactive tools that ask you for identifying and health-related personal information.
E-Commerce and Online Donations
Purchasing items or making donations over the Internet usually requires you to provide your personal identifying information and credit card information on a website. Many people have become accustomed to online commerce as a time saving and useful convenience. There are a number of practices that can make providing your sensitive credit card information more secure and therefore make you feel more comfortable about doing so.
We use third-party processors Flywire, Learning Stream, and Blackbaud for secure handling of credit card payments for eBilling and giving services on our website. Third-party processors are selected based on their track record of keeping information in the strictest confidence.
Access and Correction of Personal Information
Upon request we provide site visitors with access to contact information (e.g., name, address, phone number) that we maintain about them.
Consumers can access and request correction to this information by:
- Sending us an email at: news@mhc.net
- Calling us at 231-935-5886 or toll free 800-533-5520
- Writing to us at 1105 Sixth St., Traverse City, MI 49684
Opt-out
Individuals may notify Munson Healthcare that they wish to opt-out and prevent the transfer of their personally identifiable information by:
- Sending us an email at news@mhc.net , with ‘ATTN: Opt-Out' in the subject line.
- Writing to us at 1105 Sixth St., Traverse City, MI 49684
- Calling us at 231-935-5886 or toll free 800-533-5520
The following are examples of opt-outs, and what to append to an email or written request for opt-out.>
- Transfer of Information
Individual may notify us that they wish to opt-out and prevent the transfer of their personally identifiable.
- Requesting No Email Communication
You may receive email messages from us about health topics that may be of interest to you, health and Website-related news, upcoming events, special promotions, and other relevant information.
- Requesting No Postal Mailings
You may receive periodic mailings from us with information on new products and services or upcoming events.
- Requesting No Telephone Communication
Persons who supply us with their telephone numbers on-line may receive calls from us regarding response to their information requests.
- Preference for Future Use of Information
You may prevent your information from being used for purposes other than those for which it was originally collected.
Security of Communications
We recognize that many people are concerned about the privacy and protection of information as it is transmitted over the Internet. You should keep in mind that the possibility exists for unauthorized individuals to intercept any email message you send over the Internet. In some cases, information can be encrypted (scrambled or encoded) to make it very difficult to read if it is intercepted during communication. Certain technology and practices allow websites to provide an increased level of security for your personal and health-related information when appropriate.
We use the following practices on our website to enhance the level of security for communication and the transmission of personal information:
- We have taken reasonable steps to ensure the integrity and confidentiality of personally identifiable information that you provide.
- We use email forms to allow our customers to ask questions about our services and programs. These are hosted on a secure server to encrypt the transmission of your information.
- When we transfer and receive certain types of sensitive information, such as financial or health information, we redirect visitors to a secure server and will notify visitors through a pop-up screen on our site.
We have appropriate security measures in place in our physical facilities to protect against the loss, misuse, or alteration of information that we have collected from you at our site.
Notice Concerning Minors
This website is not intended for use by minors. If you are under 18 years of age, you may not use the services within this website and you should not provide information to Munson Healthcare without the supervision and consent of a parent or guardian.
Changes in Our Website Privacy Statement
This Website Privacy Statement may be updated periodically to reflect changes to our information practices. The revised Website Privacy Statement will be posted on this website with the date of the last modification. We will treat your information in accordance with the Website Privacy Statement in place at the time of collection of such information, or as you otherwise indicate your preferences. We encourage you to check whenever you use our website to see if this Website Privacy Statement has been updated.
Website Contact Information
If you have questions about our Website Privacy Statement or feel that this site is not following its stated policy, please contact us by mail or email using the information below.
Munson Healthcare
ATTN: Website Privacy Statement
1105 Sixth St.
Traverse City MI 49684
news@mhc.net with “ATTN: Website Privacy Statement” in the subject line.
Privacy and Information Security Officer Contact Information
Munson Healthcare strives to protect the information of our patients, and continuously evaluates the effectiveness of IT system controls.
If you have questions or concerns about information privacy or security, or observe a flaw or vulnerability of a Munson Healthcare IT system or website, please contact us by email:
Responses are typically delivered within one business day.
If you are a Munson Healthcare employee with questions or concerns regarding privacy and security, please contact your manager, file a VOICE report, or use the email links above. The VOICE system allows for anonymous submissions and staff with the security and privacy team may also keep questions confidential upon request.
